Refund policy

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at info@scraphut.nl. Please note: returns must be sent to the following address: Marssteden 28B, Enschede, 7542WB, Netherlands

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us at info@scraphut.nl with any questions about returns.

Damage and issues
Inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item. This allows us to evaluate the issue and resolve it for you.

Exceptions/items that cannot be returned
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), customized products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, sale items and gift cards cannot be returned.

Exchanges
The fastest way to get the item you want is to return the item you have and purchase the new item separately once the return has been accepted.

14-day statutory withdrawal period in the EU
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving a reason. As above, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.

Refunds
Once we have received and inspected your return, we will notify you and let you know whether the return has been approved. If approved, you will be automatically refunded via the original payment method within ten business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
Contact us at info@scraphut.nl if it has been more than 15 business days since we approved your return.